Trading Terms - Bensons Trading


GENERAL

All prices are listed in Australian dollars. Prices are subject to change without notice due to unforeseen circumstances. An account keeping/service fee of 2% per month will be levied on overdue accounts at the discretion of Bensons Trading. The first order on each account is Pro Forma, with subsequent orders able to move to account payment terms once a Credit Application form has been returned and approved. Payment for special orders is subject to the term. All items listed on bensonstrading.com.au are priced per item and are sold under a wholesale price structure. Items will be picked and supplied within the relavent inner, outer, carton or pack size. This may vary from the ordered quantity.
Where this quantity is significantly differant to the order quantity, a team member will contact to discuss. All orders must be placed in multiples of the relavent inner, outer, carton or pack size - these will not be split. member will contact to discuss. Where you would like an exact quantity provided please contact the customer service team to discuss options.

MINIMUM ORDERS

Bensons Trading imposes a Minimum order quantities for wholesale product orders. Please refer to our online ordering portal or Sales team member for information on each product, as pack sizes vary. There is a $300ex Gst minimum spend on all wholesale orders. Please contact us directly on (03) 9369 9929 or sales@bensonstrading.com.au if you need more information on the minimums.

SHIPPING & FREIGHT CHARGES

Ask us if you are eligable for our Free Freight Offer! Please discuss this with your Bensons Customer service contact prior to sale. Goods are only offered for sale and shipping within the Australian mainland and Tasmania. Where freight is payable, with carrier will be at Bensons discretion, however we will endeavour to source the cheapest freight possible to offer you the best delivery available. Please contact us directly on (03) 9369 9929 or sales@bensonstrading.com.au if you need more information on freight costs. Please note: due to specific characteristics of certain products and the consequent high cost of freight, some products will not be eligible under the free freight offer. These include, but not limited to; Showbags, Confectionery, Specials and Hard Filled Plush items. Where products are ineligible for the freight free offer, freight costs will be added to the order. Some interstate, country and remote areas may also incur a freight surcharge. You will be notified before we process your order if a freight charge applies to your order. Bensons Trading reserves the right to rescind this offer or adjust accordingly without prior notice. For an estimate on freight costs please contact your sales team member. We deliver products Australia wide using our preferred carriers. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated will be added to the order total before closing off. We endeavour to have all orders dispatched within 2-5 business days of receiving payment. We attempt to have all deliveries arrive within 3-7 working days of dispatch date. All orders are sent from our Melbourne warehouse. If you live in WA, NT, Far North Queensland or remote rural areas it may take a few extra days for delivery. Certain periods of the year are seasonably busy and deliveries may be delayed slightly longer.

RETURNS & CANCELLATIONS

Return of faulty/broken items should occur within 7 days of receiving them. To report a broken item, please email the details of the damage and an image to sales@bensonstrading.com.au, and quote your invoice number. Non-delivery must be reported immediately. All orders are final and cannot be cancelled once the order has been confirmed and in processing state. Returned stock will be subject to a Restocking Fee of 15% of the order value. We do not accept return of unsold goods, change of mind, unknown freight costs or products on-sold to 3rd Party. We do not issue credits on stock broken in your store. Goods will not be accepted for return unless sent by the carrier specified by Bensons Trading and accompanied by a return authorisation form as provided by Bensons. Return freight will not be covered by Bensons Trading, though we are happy to assist in arranging where required. All Specials and Closeouts are exempt from return and cancellation. Contents, packaging and other product variations are subject to change without notice and will not be considered grounds for credit. All return and order Cancellation claims are subject to final consideration and approval from Bensons Trading Management. We do not extend the Free Delivery offer to our fundraising customer base.